Privacy Policy
Clinical Trial Education Institute LLC (CTEI)
Effective Date: August 21, 2026 Last Updated: September 13, 2026
Clinical Trial Education Institute LLC (“CTEI,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites:
- clinicaltrialeducationinstitute.com – our corporate informational website
- cte.institute – our learning management system (LMS) where users pay to access courses and training programs
CTEI is a U.S.‑based company headquartered in Atlanta, Georgia. We provide educational content primarily to users in the United States, but individuals from Canada, the United Kingdom, the European Union, and other regions may also access our services.
1. Information We Collect
A. Information You Provide to Us
We may collect personal information when you:
- Create an account on cte.institute
- Enroll in a course or training program
- Contact us through forms or email
- Subscribe to newsletters or updates
- Participate in surveys or feedback sessions
This may include:
- Name
- Email address
- Employer or organization (optional)
- Billing information (if applicable)
- Course progress, quiz results, and completion records
- Any information you voluntarily submit
B. Information Collected Automatically
When you visit our websites, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent
- Referring URLs
- Cookies and similar tracking technologies
C. Payment Information
CTEI processes course payments through secure third‑party payment processors. We do not store full credit card numbers or sensitive payment data. Because course access is granted immediately upon purchase and digital educational materials cannot be returned, CTEI does not offer refunds under any circumstances. This includes situations such as accidental purchases, dissatisfaction with course content, inability to complete a course, or technical issues related to your device or internet connection. All sales made through cte.institute are final.
2. How We Use Your Information
We use personal information to:
- Provide and manage your LMS account
- Deliver course content and track progress
- Communicate with you about courses, updates, or support
- Improve our websites and services
- Maintain security and prevent fraud
- Comply with legal obligations
We do not sell personal information.
3. How We Share Information
We may share information with:
- Service providers (hosting, LMS platform, analytics, payment processors)
- Email or communication platforms used to send course updates
- Legal authorities if required by law or to protect our rights
We do not share personal information with advertisers or unrelated third parties.
4. Cookies and Tracking Technologies
Both websites may use cookies to:
- Maintain session information
- Improve site functionality
- Analyze usage patterns
You can control cookies through your browser settings.
5. International Users
Although CTEI is a U.S. company, individuals from other regions may use our services.
European Union & UK Users (GDPR / UK GDPR)
If you are located in the EU or UK, you have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data (“right to be forgotten”)
- Restriction or objection to processing
- Data portability
Our legal basis for processing may include contract performance (providing courses), legitimate interests (improving services), and consent (for optional communications).
Canadian Users (PIPEDA)
Canadian users have rights to:
- Access and correct personal information
- Withdraw consent for certain uses
- Understand how data is stored and shared
We store data on servers located in the United States.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain course records
- Comply with legal obligations
- Resolve disputes
You may request deletion of your account and associated data at any time, subject to legal or operational requirements.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no online system is completely secure, and we cannot guarantee absolute protection.
8. Children’s Privacy
Our websites and courses are not intended for children under 16. We do not knowingly collect personal information from children.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to your data
- Request corrections
- Request deletion
- Opt out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at: [email protected]
10. Third‑Party Links
Our websites may contain links to external sites. We are not responsible for the privacy practices of those third parties.
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent changes. Continued use of our websites indicates acceptance of the updated policy.
12. Contact Us
If you have questions or requests related to this Privacy Policy, contact:
Clinical Trial Education Institute LLC, 2178 Lebaron Dr NE, Atlanta, Georgia, 30345, USA
Email: [email protected]